Sugazone

Hello there, come on in!

My Bag: 0
items

Terms & Conditions

means you have to read it!

Privacy Policy - Overview

This is a privacy policy for Sugazone. Our website is located at www.sugazone.com and hello@sugazone.com. Our privacy policy is heavy going so the highlights are below but if you want to see the full privacy policy, see below:

Cookies

Sugazone uses cookies as part of the mechanism to hold the contents of the shopping basket during each visit that you make to the site, and as such we require both permanent and session cookies to be enabled. There is no requirement to have third party cookies enabled for our site to work, however we occasionally carry out market research, which a third party assists with, during which they may issue a cookie from our site. Some of our carefully selected affiliate partners may also issue cookies so that they can track sales on Sugazone.com through them. If third party cookies are not accepted it does not affect the functionality of our site.

Security Checks

As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed. From time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. The billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.

Accounts & Passwords

Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. Please note that we do not store your credit card details online.

Opting In/Out

Sugazone offers visitors opportunities to receive ad hoc emails, vouchers, regular emails and catalogues. Some of these are opt-in, others are opt-out. Each opportunity will explicitly state whether it is opt-in or opt-out. If you would like further details of the lists you are signed up to, or would like to change your preferences, or you would like to opt-out of all communications, please send us an email at sugazone.com

Privacy Policy - The Full Monty

Updated 1st may 2009

Please read this privacy policy carefully as the terms may have changed since your last visit to this website.

By using this website and/or registering with hello@sugazone.com, you are accepting and consenting to the practices described in this privacy policy.

Your privacy and security is important to us. This statement sets out Sugazone privacy statement in respect of the information that you provide to us when using this website (the "website").

Our privacy policy describes the ways we capture your personal information and governs how we will deal with it. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection rules. If you have questions or concerns about our privacy policy, please contact us.

Where this privacy policy contains hyperlinks to other pages on our website, we recommend you click on such links as they may contain additional important details about our privacy policy.

The website may contain links to third parties' websites. Sugazone assumes no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

This privacy policy applies from 1st November 2014 for all use of the website after this date. Sugazone may occasionally amend this privacy policy to reflect regulatory requirements and changes in our information collection and disclosure practices. All amended terms shall automatically be effective seven days after they are initially published on the website. You should therefore return here regularly to view our most up to date privacy policy. We also advise you to print a copy for your records.

Sugazone may from time to time transmit, store and process your personal information on computers located in the united states. Please note that the laws on holding personal information in the united states may not be as rigorous as they are in the united kingdom. By using this website and/or registering with Sugazone you consent to the transfer of your personal information for these purposes. However Sugazone will ensure that your information is transferred in accordance with this privacy policy and as permitted by the data protection act 1998.

Opting In/Opting Out

You may opt out at any time even if you have previously given your consent. Contact hello@sugazone.com for information on how to do this.

Access to your personal information

You have the right of access to any personal information processed by us. Sugazone is committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if Sugazone is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to Sugazone by contacting us.

Dispute resolution

In case of any concerns, please email us at hello@sugazone.com.

Information we collect about you

The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase. We may collect:

How we collect your personal information

Sugazone obtains information from you in three ways:

A) keying in your details

If you wish to place an order we will ask you to key in standard contact and financial information as you proceed through the stages of making a purchase, in order to process and deliver your order. Similarly, if you wish to receive email alerts, we will request you to provide your email address.

B) automatic collection

Like most websites, our website uses 'cookies' to enhance your shopping experience. A cookie is an element of data that our website automatically transfers to a directory on the hard drive of your pc when your browser accesses our website. Cookies only identify a pc, not the individual using a PC.

If you are only browsing our website and have not logged in, we will not ask you to key in any personal information, but certain information - including computer and connection information, browser type and version, ip address, operating system and platform details, the time of accessing the website - is automatically collected about you. The same information will be collected every time you access our website for purposes of completion and support of the activity you are carrying out, anonymous user analysis and research and development.

When you browse the website while logged in, we automatically collect information concerning what pages you have visited and when, the contents of your basket and similar information on your browsing of our website.

Third party cookies

We occasionally carry out market research and business development, which a third party assists with, during which they may issue a cookie from our website. Some of our affiliate organisations may also issue cookies so that they can track your purchasing and browsing behaviour on our website.

Disabling cookies

You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not want to accept third party cookies, this will not affect the functionality of our website, but it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished using a shared computer.

Information from third parties

Sugazone may also obtain information about you directly from third parties, such as new delivery address details from our carriers. We will use this information to update our delivery records and account information. We may also obtain details of your credit history from credit reference agencies, which we use to prevent and detect fraud.

How we identify you

As we explained above, every time your web browser accesses our website, we automatically receive and store certain information about you, by placing a cookie on your computer.

Two types of cookies are used on our website...

Session cookies (which remain in the cookie file of your browser only so long as you are accessing the website) are used:

Persistent cookies (which remain in the cookie file of your browser for a longer period and store some basic information) help us to identify if you have visited our website previously using the same computer, and if so enables our website to remember the personal information you provided, keeps track of the number of visits that you make to our website, where you browse and what you have purchased, and offers you tailored content, even though you may not have logged on.

Emails

Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.

Logged on

If you log in, then in addition to the information above, we will be able to associate your log in with your billing addresses, delivery addresses and your payment details.

What we use your information for

The principal purposes for which we collect and store your personal information are to process your orders and deliver products, authorise payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.

Marketing and business development purposes

Apart from using your personal information to process any orders you may place, if you provide Sugazone with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services.

If you do not object to receiving marketing material at the time the information was collected from you, but subsequently change your mind and no longer wish to receive such information, you may opt out of doing so by contacting us at hello@sugazone.com.

In addition, we may use an ip address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer our website.

Use of your information by third parties

Sugazone will not sell your personal information to third parties except if we sell the whole or part of the business. However, on occasions we do share customer information with third parties as described below.

Sugazone often runs competitions on the website in conjunction with third parties, where we will ask you if you would like to be contacted by the third party sponsoring the prize about its products or services. If you expressly tell us that you want to receive such information, we will pass on your personal details.

Sugazone collates statistics about site traffic, sales and other commercial information, which we pass on to trusted third parties to assist us in improving the services we provide to you, but this information is not personally identifiable information. We also use demographic information to tailor the website to the interests of our customers, which we share with third parties, again on an aggregate basis only so that they can build up a better picture of our customer base and general consumer trends.

By making a purchase on the website, you consent to Sugazone sharing your personal information with third parties as is necessary to process your order, for example, to banks, credit card companies and carriers. You also consent to us exchanging information with other companies in the interests of fraud detection and prevention and credit risk reduction or abuses of our website. Sugazone may also pass your personal information to our couriers or other agents if they need to contact you to process or arrange delivery of your order.

Sugazone may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with Sugazone, or to protect our property and other rights.

In the unlikely event that Sugazone is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset of the company, may also be transferred. However, use of your personal information will remain subject to this privacy policy. Similarly, your personal information may be passed on to a successor in interest in the event of a liquidation or administration of Sugazone. You hereby consent to such transfers occurring.

What security checks do we carry out?

As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed. From time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. The billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.

Personal firewalls

Sugazone has noticed an increase in the use of personal firewall software. Under certain circumstances these firewalls may deny access to our (and other websites') secure servers which are essential to process your order on www.sugazone.com. To enable access to secure servers, check that the firewall is configured to allow the web browser to connect over port 443 (ssl). We are also aware of instances whereby stopping and restarting the firewall may resolve connectivity problems.

Accounts and passwords

Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. If you are a new customer, you can create an account by going to the 'my account' page. If you can't remember your password, go to the 'my account' page, enter your email address, click on 'forgotten your password?' and it will be automatically emailed to you. For security reasons, our customer service team cannot see your password, so are unable to confirm it for you.

We do not store or share credit card information with third parties.